F.A.Q.s
What is the service area of Bob’s Computer Service
Within 25 miles of Springfield: free
25 to 50 miles from Springfield: $25.00 Service charge
25 to 50 miles from Springfield: $25.00 Service charge
Some of the cities and towns Bob’s Computer Service has worked in:
Springfield, Chicopee, Agawam, Holyoke, East Longmeadow, Longmeadow, Wilbraham, West Springfield, Hamden, Amherst, Northampton, Westfield, Easthampton, Enfield, Summers, East Granby, Granby, and many more!
What are Managed Services?
The best way to be sure that nothing goes wrong with your computer is to perform routine computer maintenance regularly. Maintenance goes far beyond the physical hardware. Waiting for something to go wrong can cost you much more than an ounce of prevention. Your computer system hardware contains both mechanical and electronic components that are extremely delicate, sensitive and in need of regular care. Many times computer failure can be prolonged or eliminated by implementing proactive computer maintenance. Prevention is better, less expensive and easier, than “break and fix” computer repairs. Let Bob’s Computer Service save you time and money with one of our affordable maintenance plans!
What is a virus?
A computer virus is a computer program that can replicate itself and spread from one computer to another. The term “virus” is also commonly, but mistakenly used, to refer to other types of malware, including but not limited to adware and spyware programs that do not have a reproductive ability.
What is Malware?
Malware includes computer viruses, computer worms, Trojan horses, most rootkits, spyware, dishonest adware and other malicious or unwanted software, including true viruses. Viruses are sometimes confused with worms and Trojan horses, which are technically different. A worm can exploit security vulnerabilities to spread itself automatically to other computers through networks, while a Trojan horse is a program that appears harmless but hides malicious functions. Worms and Trojan horses, like viruses, may harm a computer system’s data or performance. Some viruses and other malware have symptoms noticeable to the computer user, but many are secretive or simply do nothing to call attention to themselves. Some viruses do nothing beyond reproducing themselves.
How does Bob’s Computer Service handle PickUp Service?
Bob’s Computer Service asks customers to sign a PickUp service agreement which specifies the customer name, type of repair, estimated cost and estimated Drop Off date. We want our customers to feel safe and secure with our services!
Is my data safe with Bob’s Computer Service?
Yes, Bob’s Computer Service treats your data with the utmost privacy and care! Personal Information and passwords will not be used for anything other than what is necessary for the repair.
What is your hourly rate for repairs and upgrades?
Hourly rates for repairs and upgrades vary. We only charge for what needs to be done. Bob’s Computer Service wants to save you money in these tough economic times!
Do you sell computer components? Will you supply parts for my repair?
Bob’s Computer Services sells components related to your repairs. We handle everything related to the job.
Do you build custom computers?
Yes, Bob’s Computer Service does build custom systems! We will build a computer that fits your needs and budget!
Do you repair laptops?
Yes, Bob Computer Services does repair laptops! We can handle All laptop repairs from screen replacements to DC power jacks. We are one of the few local shops that does all board level repairs.
Do you work on servers?
Yes, Bob Computer Services does work on servers!
How long will a repair take?
No repair is exactly the same, but the average repair time is between 1 hour and 2 days.
Does Bob’s Computer Service work on Macs?
Yes, Bob’s Computer Service does work on Macs and all iProducts?
Does Bob’s Computer Service fix smart phone screens?
No, but we do help setting up email services, sycing with your computer, and other software related issues on iphone, ipad, and andriod products
