Office 365 is an excellent tool for email, documents, and teamwork—but like anything tech-related, it can sometimes misbehave. If you’re in Springfield, MA, or Enfield, CT, and you’ve run into issues with Outlook, Word, or OneDrive, you’re not alone.
Here are five typical Office 365 issues and some simple steps you can take to resolve them.
1. Outlook Won’t Open or Sync
The problem: Outlook hangs, won’t open, or isn’t pulling in your latest emails.
Try this:
- Restart your computer
- Check your internet connection
- Close Outlook and restart it in Safe Mode (hold Ctrl while launching Outlook)
If it still won’t load or sync, the issue may be deeper.
2. Emails Are Missing or Going to Junk
The problem: You’re not getting important emails, or they’re ending up in spam.
Try this:
- Check your Junk Email folder
- Review your rules and filters in Outlook settings
- Add important senders to your Safe Senders list
Sometimes it’s just a matter of adjusting a filter or whitelist.
3. Can’t Log In or Forgot Password
The problem: You’re locked out of your account or stuck in a loop with password resets.
Try this:
- Use the “Forgot Password” link on the login page
- Make sure Caps Lock isn’t on
- Double-check that your recovery email or phone number is up to date
If you’re using two-step verification, ensure your device is nearby.
4. Office Apps Keep Crashing
The problem: Word, Excel, or other Office apps keep closing or showing error messages.
Try this:
- Close and reopen the app
- Run Office Repair from the Control Panel
- Make sure Office is up to date by going to File > Account > Update Options
Crashes can be caused by corrupt files or missing updates.
5. Can’t Access Shared Mailboxes or Files
The problem: You can’t open a shared inbox or shared OneDrive folder.
Try this:
- Log out and back into your Office account
- Ask the owner to re-send the sharing link or confirm your access
- Refresh your permissions by signing in through office.com
Sometimes you need to reconnect the account.
Still Stuck? We’re Just a Call Away.
These tips solve many common Office 365 problems, but not all of them. If you’re still having trouble, don’t waste time digging through forums or guessing what to do next.
At Bob’s Computer Service, we help home users and businesses in Springfield, MA, Enfield, CT, and throughout Western Massachusetts fix Office 365 issues quickly and reliably.
📞 Need help? Call us today, we’re here to get you back on track.
