You’ve probably seen those text messages from Google with a six-digit code that appear when you sign in from a new device or reset your password. They look harmless and familiar. After all, they come from “Google,” right?
Here’s the catch: scammers have learned how to fake that sender name. Their texts look identical to the real thing and sometimes even show up in the same message thread as your genuine Google verification codes. That’s what makes this scam so dangerous, it feels completely authentic.
Let’s break down how this code scam works, how to spot it, and what you can do to protect yourself (and your family). If you’re not sure whether your settings are secure, Bob’s Computer Service in Springfield, MA can take a quick look and make sure everything’s locked down properly.
What the Scam Looks Like
The scam starts with a text message that seems totally legitimate. It usually sounds urgent and includes a fake phone number:
“We detected a new device syncing with your Google Authenticator account. If this wasn’t you, call [number].”
“An unknown device in [location] has been linked to your Google account. If this wasn’t you, call [number].”
That number doesn’t belong to Google—it connects you straight to the scammer. Once you call, they’ll pretend to be from Google support and convince you to “verify” your account or install a “security tool.” In reality, they’re stealing your information or gaining access to your devices.
Why It Feels So Real
This scam works because it’s built on familiarity and fear.
- It looks official. The sender name says “Google,” and it arrives in the same thread as legitimate texts.
- It uses real phrasing. The message mirrors what genuine alerts sound like.
- It creates urgency. It makes you act fast before thinking things through.
When your brain recognizes something familiar and it’s tied to “security,” it’s easy to lower your guard. That’s exactly what scammers are counting on.
Red Flags to Watch For
Even realistic-looking messages have subtle giveaways:
- They ask you to call a number — Google never does that.
- They ask for your codes or password — real support will never need them.
- They try to rush you into immediate action.
- You receive an alert even though you weren’t signing in anywhere.
If you see any of these signs, don’t respond. Delete the message right away.
What To Do If You Get One
If a suspicious message lands on your phone:
- Don’t call the number — it’s fake.
- Don’t reply — delete it.
- Never share verification codes with anyone.
- Go directly to accounts.google.com instead of clicking links.
- Change your password if you’re unsure.
- Double-check recovery details to ensure they’re yours.
- Warn friends and family — especially kids and older relatives who might not recognize the scam.
Safer Two-Step Verification Options
Two-step verification (2FA) is still one of the best ways to protect your Google account—you need to use the safer methods.
- Use Google’s phone prompts instead of SMS codes. You’ll get a simple “Is this you?” notification instead of a text.
- Try an authenticator app like Google Authenticator or Microsoft Authenticator — they’re far more secure.
- Store backup codes safely at home, not in your email or cloud storage.
If you’re not sure which method is best, we can help you set it up securely and make sure everything works across your devices.
If You Already Shared Information
If you’ve already called the number or given out a code, don’t panic—but act fast:
- Change your Google password immediately.
- Sign out of all devices, then log back in only on the ones you own.
- Remove unfamiliar devices or recovery emails.
- Turn on 2FA right away.
- Scan your computer or phone for malware — especially if the scammer had you install anything.
The sooner you respond, the better your chance of stopping the damage before it spreads.
How We Can Help
At Bob’s Computer Service, we regularly help home users and small businesses in Springfield and West Springfield secure their devices and online accounts.
We can:
- Review and optimize your Google account security settings
- Set up two-step verification safely
- Remove suspicious connections or devices
- Scan your computer for hidden malware
You don’t have to handle it on your own. We can walk you through everything step by step.
Quick Safety Checklist
✅ Don’t call numbers in “Google” security texts
✅ Never share your verification codes
✅ Type Google’s website directly, don’t click links
✅ Use app-based authentication instead of text
✅ Ask for professional help if something feels off
If you’d like us to check your settings or clean up your computer, reach out today. We’ll make sure your devices and accounts stay secure and help keep you one step ahead of the scammers.
